Contact Optum Customer Service
Optum Phone Numbers and Emails
Toll-Free Number:
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(888) 445-8745
Customer Service:
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(952) 205-8230Company News
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(877) 816-3596Dental Network
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(866) 234-8913Optum Financial
Optum Emails:
Optum Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Optum Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Optum is (888) 445-8745. 73% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday and Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Optum may ask you for the following information to identify you as a customer: nothing or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Optum Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Optum is (888) 445-8745. 73% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday and Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Optum may ask you for the following information to identify you as a customer: nothing or first and last name.
People call Optum mainly because of request for information, product/ service and cards.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Optum is client.services@optum.com. 40% of customers use this email address to address their issues and concerns.
How to Contact Optum Customer Service?
Most Popular Number:
| Total calls: 40 | Issues resolved: 2 | Last call: Jan 22, 2026 |
Contact Information
Optum Website:
Optum Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
DMCA Registered Agent
9900 Bren Road East,
Minnetonka, MN 55343
Summary of Optum Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Optum?
Request for Information Question:
- “To ask for help i contacted ur office in January to complain about my doctor u said u would help but that's not what japprnd”
- “Inquiry”
- “Why are you requesting my records from my therapy provider?”
Product/ Service Question:
- “Complaint”
- “Optum failure to help anxiety patient in distress”
- “Complaint regarding test mra”
Employment Question:
- “For job purpose”
- “Job purpose”
Cards Question:
- “Card issues”
- “Complaint about the gift card”
- “Lost Healthcare Card”
Payments and Charges Question:
- “Billing”
- “Direct deposit”
Activation/ Cancellation Question:
- “Trying to find the number needed to cancel services”
- “Cancel the appointment”
Return/ Replace Question:
- “Change address”
Account Question:
- “Member information”
Shipping and Delivery Question:
- “Never received w2 forms”
Other Question:
- “To switch my phone.”
- “About our email I got that I owe money. Why do I? I was wondering what do I owe one?”
- “I need hcfa 1500 claim forms for date of servic”
Compare Optum Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
